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WFM Traffic with English and French

Job ID: 51359
Vizualizari Job: 623
Locatie: Iasi, Romania
Cod Postal:
Categorie Job: Finante-Contabilitate
Tip Loc de munca: Full time
Postat: 2015-06-04

Descriere Job

Locuri  de munca WFM Traffic with English and French. Service Level Management: the intraday periodical monitoring of planning parameters and applying corrective measures if the realization deviates from the forecast planning parameters. This should be done in such a way that project KPIs are achieved and/or optimized.

- Timetable Adherence Management: the constant intraday monitoring of deviations in regards to CSR timetables, CSR productivity and quantitative CSR project KPIs. Address CSRs (via email or chat) OR advise Team Leader, in case they are not working according to set timetable, and/or show too much deviation in the area of productivity and/ or quantitative project KPIs; escalation of excesses and repetitions to Team Leaders.

- Traffic management: ensure an intraday qualitative (skills and skill levels) and quantitative accurate project occupation


Cerinte Job

- University studies in a highly numerate discipline (mathematics, statistics, economics, informatics)
- Excellent communication skills, fluency in spoken & written English and French
- Analytical and numerical insight
- Strong communication skills
- Strong workload organisation skills
- MS Office and specifically Excel
- Strong knowledge of contact center processes and procedures
- Knowledge of KPI, definitions and mutual context

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